Refund and cancellation policy

Before you pay anything

You can ask for a quote, read it, and walk away. There is no charge for a quote and no obligation attached to one. Nothing is owed at this stage.

After you pay the deposit, before we build

If you change your mind before we have started building, tell us and we will refund the deposit in full.

After we have started building

If you cancel once work is underway, the deposit covers the work already done and is not refundable. You will not owe the balance, and we will not invoice you for anything further.

If we have barely started, we will say so and refund what is fair rather than keep the full deposit. We would rather be reasonable than argue.

If you are not happy with the first version

You see the first version before you pay the balance. That is the point of the order. Two rounds of changes are included.

If after those changes it is genuinely not what was agreed in the quote, and we cannot put it right, we will refund the deposit and part ways. If it does match the quote and you have simply changed direction, that is a new brief and a new quote.

After the site is live

Once the site is live and the balance is paid, the build is complete and the fee is not refundable. Faults in what we built are fixed free of charge. New work is quoted separately.

Care plan

The optional care plan at $45 per month can be cancelled at any time and it does not auto-renew into a contract. Cancel and it stops at the end of the period you have already paid for. We do not refund part-months, and we do not charge you for the next one.

How refunds are paid

Refunds go back by the same route the payment came in, normally within five to seven working days of us agreeing it. Your bank or card issuer may take a little longer to show it.

How to ask

Email afthab@wesortsites.com. A person reads it. You do not have to fill in a form or quote a reference number.

Questions about this page

Email afthab@wesortsites.com. A person reads it.